Privacy Policy

Last updated: 29th July 2025.

At Upon the Level, we are committed to safegaurding your privacy while delivering the highest standard of service. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or visit our physical shop.

Secure Shopping Experience

Our website is fully ptotected with SSL encryption, ensuring your data and transactions are secure. You can confirm a secure connection by checking that the URL starts with https:// and displays a padlock icon in your browser.

Payments made through our site or in-store are processed via Square, a trusted provider adhering to PCI DSS Level 1 standards. Square uses end-to-end encrypytion, and we never see your full credit card number - only the last 3 digits.

Information We Collect

We collect personal information when you:

Register on our website.
Make a purchase.
Subscribe to our newsletter.

This may include:

Full name.
Address.
Email.
Telephone number.

You're are, however, welcome to browse our site anonymously.

How We Use Your Information

We use you details to:

Process and fulfil your orders.
Contact you about your purchases or account.
Share updates, offers, or product news only if you've opted in.

Return email addresses are only used to respond to your messages. We do not use them for marketing unless you've subscribed via our registration form.

Website Analytics

Our site uses standard log files to anonymously track your behaviour - such as page view and IP addresses - to help us inprove your browsing experience. We do not link IP addresses to individuals. See our Cookie Policy for details.

Sharing Your Information

We share your data only when necessary to fulfil your order and only such information as is necessary. This may involve:

Delivery providers.
Payment processors.
Suppliers (if an item is shipped directly).

We will never sell, lease, or distribute your personal information for marketing purposes